TTD Additional EO directs officials to improve pilgrim facilities

Tirumala Tirupati Devasthanams (TTD) Additional Executive Officer Ch. Venkaiah Chowdary on Wednesday reviewed the functioning of the feedback mechanism and grievance redressal system in place to address devotees’ suggestions and complaints, and directed officials to take prompt measures to improve pilgrim facilities.

At a review meeting held at the Sudharma meeting hall in Sri Padmavathi Rest House, he instructed officials to establish a reception counter at the Annaprasadam complex and create greater awareness among devotees about the need to conserve water and electricity.

He also stressed the need to improve cleanliness and basic amenities at accommodation complexes. Directing officials to closely monitor the Nandakam app, Mr. Chowdary said technical issues reported through the platform should be resolved within 24 hours.

To enhance the safety and convenience of pilgrims, he further instructed officials to install CCTV cameras and complaint boxes at luggage counters.

Heads of various departments were present during the meeting.