Sinch appoints aditya dhruva managing director india ai communications

Sinch has appointed Aditya Dhruva as Managing Director, India. Previously Managing Director of Satisfi Labs India and founder of Factoreal Systems, Dhruva will lead Sinch’s business in India, focusing on enterprise customer relationships and AI powered communications.

With more than 26 years of experience across communications, CPaaS, AI and SaaS, Dhruva will report to Wendy Johnstone, Executive Vice President, APAC, Sinch, and oversee the company’s India operations from Bengaluru.

Aditya Dhruva Takes Charge as Sinch India Managing Director to Lead AI and Communications Business
New Delhi, November 4, 2026: Sinch AB has announced the appointment of Aditya Dhruva as Managing Director, India, placing him in charge of the company’s operations in one of its strategic markets.
Based in Bengaluru, Dhruva will report to Wendy Johnstone, Executive Vice President, APAC, Sinch.
He brings more than 26 years of experience in technology businesses spanning communications, Communications Platform as a Service (CPaaS), artificial intelligence and Software as a Service (SaaS).

ADITYA DHRUVA’S PROFESSIONAL BACKGROUND
Before joining Sinch, Dhruva served as Managing Director of Satisfi Labs India.
He previously founded Factoreal Systems, an AI powered fan engagement platform, and led the company through its acquisition by Satisfi Labs.
Earlier, Dhruva was Executive Vice President and Chief Technology Officer at Comviva, part of the Tech Mahindra Group.
At Comviva, he led a global messaging and data business operating across more than 90 countries and launched Ngage, an omnichannel CPaaS platform.
His professional experience also includes leading global product management for Cisco’s Email Security business and holding product and engineering leadership positions at Nokia.

SINCH APAC LEADERSHIP COMMENTS ON APPOINTMENT
Wendy Johnstone, Executive Vice President, APAC, Sinch, said Dhruva’s experience in communications technology and AI would support the company’s engagement with enterprise customers and partners.
“I am delighted to welcome Aditya Dhruva as Managing Director for Sinch India. India is one of our most strategic markets, and as AI reshapes how brands connect with their customers, the opportunity here is enormous.”
Johnstone also highlighted Dhruva’s entrepreneurial background and product leadership experience.
She said his appointment would support the development of Sinch’s India business and its relationships with enterprise customers.

ADITYA DHRUVA OUTLINES INDIA PRIORITIES
Commenting on his new role, Aditya Dhruva, Managing Director, India, Sinch, discussed the changing requirements of enterprise customer communications.
“India is one of the world’s most dynamic markets for customer communications. Enterprises here are moving quickly from one-way messaging to rich, conversational and AI-powered engagement across channels such as WhatsApp, RCS, email and voice.”
He said Sinch’s infrastructure and communications capabilities would support businesses adopting conversational customer engagement.
Dhruva also expressed his intention to work with customers, partners and the company’s India team to develop customer relationships and support business growth.

SINCH’S GLOBAL COMMUNICATIONS OPERATIONS
Sinch provides customer communications technology across messaging, email and voice.
According to the company, its platforms support more than 900 billion customer interactions annually for over 200,000 customers worldwide.
Founded in 2008 and headquartered in Stockholm, Sinch employs more than 4,000 people across over 60 countries.
The company reported net sales of USD 3 billion, equivalent to SEK 27 billion, in 2025.
Sinch is listed on Nasdaq Stockholm under the ticker SINCH.
With Dhruva assuming leadership of its India operations, the company is focusing on enterprise communications, conversational engagement and the application of AI across customer interaction channels.

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